Shipping & Return Policy

SHIPPING & PROCESSING 

- We ship cookies throughout the U.S using Fed Ex.

-We aren’t able to ship to P.O Boxes 

-We ship nationwide, using FedEx on Mondays. 

-Orders are processed Monday and Tuesday. Orders placed after our weekly cutoff on Tuesdays at 2pm cst. will not ship out until the following week. 

-We fulfill all orders in the order in which they they are received. High demand may result in delays or additional processing days.

SHIPPING 

- We only offer domestic (U.S) shipping.

- FedEx does not deliver to P.O. Boxes.

-We are not responsible for delays in delivery times for packages not received due to incorrect addresses.

-Shipping charges will not be refunded for late deliveries in the event that someone is not available to receive the package when delivered. FedEx may require a signature for delivery.

-Increased demand due to the holiday season (typically November + December) may result in processing delays. Processing times are separate from shipping times. Additional delays may come up due to increased package volume of shipping carrier.

 

FRESHNESS

 

-All orders are shipped using FedEx 2day

-Each cookie is individually packaged and sealed, placed in our branded, corrugated box, tightly packed with packaging material, and placed in a brown shipping box. These measures are taken to ensure the quality and freshness of our product during transit.

-For best results, we suggest enjoying the cookies within 5 days of arrival.

-If unable to enjoy immediately or if you would like to prolong the enjoyment or our cookies, freeze upon arrival for up to 12weeks (3 months).

-To enjoy cookies from the freezer, please allow 30 minutes for the product to thaw or consider reheating in microwave or oven.  Reheat instructions:

Bake for 4 minutes in oven at 350°
Microwave for 10 seconds on high
* For more information, please check our FAQ’s section and read our "Cookie Care Instructions"

 

RETURNS 

-Due to our cookies being a perishable item, we do not accept returns or exchanges

-If you are not happy with your purchase, please contact us at info@cookiesociety.com within 24 hours  of receiving your cookies.

-Please provide a photo and description of your issue,  we will make every effort to make sure you are happy with your experience.

*All claims sent after the 24-hour window or submitted without proper documentation will not be eligible for reship or refund.  

 

CANCELLATIONS  

-For order cancellation and modification, please contact us at info@cookiesociety.com. We will do our best to accommodate.

IN-STORE PICK UP

-We offer in-store pick up Tuesday- Saturday from 11am to 6pm and Sunday from 12 pm to 5p.

- We are located at 9320 Dallas Parkway Suite 160 Frisco, TX 75033 (Main St Exit off the Dallas North Tollway). 

-We will be unable to issue refunds for orders not picked up on selected pick-up date. You have until close to pick up all pre-paid orders on scheduled date.

 -If you can’t pick-up on your scheduled date, please contact us as soon as possible.

-If you have any  questionsplease email us at info@cookiesociety.com or call our store during business hours 214-618-0651. 

 

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NATIONWIDE Shipping STOCK INFO

We restock our online (shipping) inventory every Wednesday at 5pm cst. If we are sold out online please check back on that day weekly! There's limited inventory weekly so things go sellout fast! Thanks for your understanding and constant support. If you're local we have plenty of cookies daily in-store.

Shipping Policy

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