Shipping & Return Policy
SHIPPING & PROCESSING
SHIPPING
- We ship our cookies domestically within the U.S. using FedEx and UPS. Please note that FedEx and UPS do not deliver to P.O. Boxes.
- Orders are processed on Mondays and Tuesdays, and we ship out orders using FedEx and UPS on Mondays through Wednesdays.
- If an order is placed after our weekly cutoff on Tuesdays at 2pm CST, it will not ship out until the following week.
- Shipping charges will not be refunded for late deliveries due to incorrect addresses, and FedEx and UPS may require a signature for delivery.
- Please be aware that high demand may result in delays or additional processing days, especially during the holiday season. If you have any shipping questions or issues, please email at orders@cookiesociety.com.
FRESHNESS
- To ensure the quality and freshness of our cookies during transit, each cookie is individually packaged and sealed, placed in our branded, corrugated box, tightly packed with packaging material, and placed in a brown shipping box.
- For best results, we recommend enjoying our cookies within 5 days of arrival.
- If you are unable to enjoy the cookies immediately, or if you would like to prolong their freshness, freeze them upon arrival for up to 12 weeks (3 months).
- To enjoy cookies from the freezer, please allow 30 minutes for the product to thaw, or consider reheating them in the microwave or oven. Reheat instructions can be found in our FAQ's section and our "Cookie Care Instructions."
RETURNS
- Due to the perishable nature of our cookies, we do not accept returns or exchanges.
- If you are not satisfied with your purchase, please contact us at orders@cookiesociety.com within 24 hours of receiving your cookies, and provide a photo and description of the issue. We will make every effort to ensure your satisfaction.
- Claims sent after the 24-hour window or without proper documentation will not be eligible for a reship or refund.
CANCELLATIONS
- To cancel or modify your order, please email us at orders@cookiesociety.com, and we will do our best to accommodate your request.
IN-STORE PICK UP
- We offer in-store pick up on Tuesdays through Thursdays from 10am to 9pm, Fridays and Saturdays from 10am to 10pm, and Sundays from 11am to 5pm.
- Please check our "In-store/Local Delivery" section to find the location closest to you.
- If you are unable to pick up your order on the scheduled pick-up date, please contact us as soon as possible.
- Please note that we will be unable to issue refunds for orders not picked up on the selected pick-up date. All pre-paid orders must be picked up before closing time on the scheduled pick-up date.
- If you have any questions, please email us at orders@cookiesociety.com