Shipping & Return Policy


- We ship cookies throughout the U.S using Fed Ex.

-We aren’t able to ship to P.O Boxes 

-We ship nationwide, using FedEx on Mondays. 

-Orders are processed Monday and Tuesday. Orders placed after our weekly cutoff on Tuesdays at 2pm cst. will not ship out until the following week. 

-We fulfill all orders in the order in which they they are received. High demand may result in delays or additional processing days.


- We only offer domestic (U.S) shipping.

- FedEx does not deliver to P.O. Boxes.

-We are not responsible for delays in delivery times for packages not received due to incorrect addresses.

-Shipping charges will not be refunded for late deliveries in the event that someone is not available to receive the package when delivered. FedEx may require a signature for delivery.

-Increased demand due to the holiday season (typically November + December) may result in processing delays. Processing times are separate from shipping times. Additional delays may come up due to increased package volume of shipping carrier.

-If you have shipping questions/issues please email or call our customer care line Monday-Friday from 9am-2pm at 469-956-5070




-All orders are shipped using FedEx 2day

-Each cookie is individually packaged and sealed, placed in our branded, corrugated box, tightly packed with packaging material, and placed in a brown shipping box. These measures are taken to ensure the quality and freshness of our product during transit.

-For best results, we suggest enjoying the cookies within 5 days of arrival.

-If unable to enjoy immediately or if you would like to prolong the enjoyment or our cookies, freeze upon arrival for up to 12weeks (3 months).

-To enjoy cookies from the freezer, please allow 30 minutes for the product to thaw or consider reheating in microwave or oven.  Reheat instructions:

Bake for 4 minutes in oven at 350°
Microwave for 10 seconds on high
* For more information, please check our FAQ’s section and read our "Cookie Care Instructions"



-Due to our cookies being a perishable item, we do not accept returns or exchanges

-If you are not happy with your purchase, please contact us at within 24 hours  of receiving your cookies.

-Please provide a photo and description of your issue,  we will make every effort to make sure you are happy with your experience.

*All claims sent after the 24-hour window or submitted without proper documentation will not be eligible for reship or refund.  



-For order cancellation and modification, please contact us at We will do our best to accommodate.


-We offer in-store pick up Tuesday- Saturday from 11am to 8pm and Sunday from 12 pm to 5p.

- We are located at 9320 Dallas Parkway Suite 160 Frisco, TX 75033 (Main St Exit off the Dallas North Tollway). 

-We will be unable to issue refunds for orders not picked up on selected pick-up date. You have until close to pick up all pre-paid orders on scheduled date.

 -If you can’t pick-up on your scheduled date, please contact us as soon as possible.

-If you have any  questionsplease email us at or call our store during business hours 214-618-0651. 


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Nationwide Shipping

Nationwide shipping will restock/resume 12/1/22! If you're local (DFW) we encourage pre ordering online by selecting In-Store Pick up or Local Delivery.

During this Holiday Season, we expect increased in-store traffic. Placing a preorder will ensure that you get your holiday favorites and the added benefit of skipping the line. Walk-ins are ALWAYS welcome! Thank you and Happy Holidays.

Shipping Policy

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