Catering, Special Event, and Food Truck Terms & Conditions

Terms and Conditions

Cookie Society is delighted to serve you. Before placing an order, please read and understand our terms and conditions to ensure a smooth and delightful catering experience.

Order Cancellation:

  • All order cancellations must be requested with a minimum of 48 hours notice prior to the scheduled delivery or pickup time. Cancellation requests can be made by contacting our customer service team at   [ ].
  • Orders that are not canceled within 48 hours of the scheduled delivery or pickup time will not be eligible for a refund.

Payment Terms:

  • All orders must be paid in full 72-hours in advance of the scheduled delivery or pickup time.
  • Failure to complete payment within 72-hours will result in the automatic cancellation of the order. There are no exceptions to this policy. 
  • Payment can be made securely through our online payment portal. Invoices are sent via square.  

Refunds and Credits:

  • Refunds for canceled orders within the 72-hour notice period will be issued within 3-5 business days to the original method of payment.

Modifications to Orders:

  • Requests for modifications to orders (e.g., changes in quantity, flavors, delivery/pickup time) can be accommodated within a 48-hour timeframe and are subject to approval by Cookie Society based on production flow. 

Contact Information:

  • For order cancellations, payment-related concerns, or any inquiries, please contact our customer service team at [ ].
  • Our customer service hours are [ Monday - Friday 8:00 AM - 5:00 PM ].

By placing an order with Cookie Society, you acknowledge that you have read, understood, and agreed to these terms and conditions. Cookie Society reserves the right to update or modify these terms at any time.

Thank you for choosing Cookie Society. We look forward to serving you delicious treats!

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Exciting news! Our cookie company is growing, and we're moving into a larger production facility to whip up even more of your favorite treats!

Due to this big move, we'll be taking a shipping break for the rest of June and July. But don't worry – our stores remain open, and local pick-up is available.

Thank you for your sweet support and understanding. We'll be back to shipping deliciousness your way starting 8/1!

Stay sweet,

Shipping Policy

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