Privacy policy

What this is

This policy explains what information Cookie Society collects, how we use it, and what choices you have. We'll keep it simple.

Where we sell

Cookie Society sells and ships to addresses in the United States only. This website and this policy are intended for U.S. residents. We do not offer our products or services to people in the European Union, the United Kingdom, or anywhere else outside the United States.

Information we collect

When you visit our website, place an order, or interact with us, we may collect:

• Contact information — name, email address, phone number, billing and shipping address
• Purchase history — what you ordered, when, how often, and any subscriptions
• Browsing data — pages visited, time on site, clicks, scrolling, and device and browser information, collected through cookies and similar technologies. This includes session recordings, which reconstruct how a page was used. Anything you type into a form is masked before it reaches us.
• Location data — city/region level, used to route orders and personalize your experience (e.g., local pickup vs. shipping)

We collect this information when you make a purchase, create an account, sign up for emails, or simply browse our site.

How we use your information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Send marketing emails and texts if you've opted in, which you can stop anytime
• Improve our website and understand how people use it
• Measure our advertising and show you relevant ads on other platforms

Who we share it with

We don't sell your personal information for money. We do share it with the providers that help us run the business:

• Klaviyo — email and text marketing, and order notifications
• Meta (Facebook/Instagram) — advertising and measurement, through the Meta Pixel
• Google — website analytics and advertising, through Google Analytics and Google Ads
• Shopify, Smootify, Toast and Recharge — carts, checkout, order processing, in-store and local orders, and subscriptions

Each of these providers has its own privacy practices. Under some U.S. state privacy laws, sharing data with advertising platforms for targeted advertising may be treated as a "sale" or "sharing" of personal information, even when no money changes hands. You can opt out at any time using Your Privacy Choices at the bottom of any page.

Cookies (not the kind you eat)

We use cookies and similar technologies in three groups.

Essential. These keep the site working: your cart, your checkout, signing in, and our fraud protection. They can't be turned off.

Analytics and session replay. These show us which pages work and where the site breaks, through Google Analytics and Microsoft Clarity. Clarity also records how a page was used, with anything you type into a form masked before we see it.

Advertising. These measure our ads and let Meta and Google show you Cookie Society ads on other sites, through the Meta Pixel and Google Ads.

Your choices. Select Your Privacy Choices at the bottom of any page to turn off analytics and session replay, advertising, or both. Your choice is saved in a cookie on that browser for 12 months, so you'll need to set it again on a different browser or device, or if you clear your cookies. You can also block or delete cookies in your browser settings.

Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as an opt-out of advertising and of the sharing of your personal information. That happens automatically, with nothing else for you to do.

Your privacy rights

Depending on where you live, you may have the right to:

• Know what personal information we have about you
• Ask us to delete it, or get a copy of it
• Opt out of the sale or sharing of your personal information, and of targeted advertising
• Ask us to correct anything inaccurate

To opt out of targeted advertising on this site, use Your Privacy Choices at the bottom of any page, or browse with Global Privacy Control turned on. You don't need to give us your email address to do either one. For the other rights, email us at info@cookiesociety.com and tell us what you'd like. We'll confirm we received your request and respond within 45 days, usually much sooner. If we need more time, we'll tell you why. If we deny your request, you can appeal by replying to our response, and we'll give you a written decision within 60 days. You can also authorize someone else to make a request for you, and we'll ask for proof that you gave them permission.

Data retention

We keep your information as long as your account is active or as needed to fulfill orders, comply with legal obligations, and resolve disputes.

Children's privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

If we make material changes, we'll update the date at the top of this page and notify you by email if the change significantly affects how we use your data.

Contact us

9320 Dallas Pkwy, Suite 160
Frisco, Texas 75033
United States
info@cookiesociety.com

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